FAQ

Is this course and its content compatible with my computer?

I have no idea.  That is one of the reasons I offer two free courses.  Please, even if you have no interest in the free course, check one out and make sure you have no problems accessing content.  TRY BEFORE YOU BUY!

When does this course start and finish?

The courses are ‘self paced’ meaning you decide when to start and when to finish.  The course will be available to you for as long as it is on my website.  Please note; that at this time, I have no plans to remove any course at any time for the for seeable future.

What if I am unhappy with the course?

I’m sorry, but no refunds are available for the courses due to the digital downloads of patterns and information.  However; if you are unhappy, please don’t hesitate to contact me.  Hopefully I can solve whatever problem you are having.  Please be sure to take advantage of the FREE courses, that way you know my teaching style and what to expect for the courses.

Can I download the videos to my computer?

No, at this time, the videos are only available through my website.

I’m having trouble viewing the videos, what should I do?

Hopefully that will not be a problem and hopefully you have taken advantage of the FREE videos before you purchase a paid course.  My videos are hosted through Vimeo, high def, and are usually between 1 to 4 gigs.  Most of the time, difficulties my students encounter  involve their internet service….if it is slow, you may have interruptions through out the video while viewing.  On the video player, click on the “HD” and a menu should appear. Make sure “auto” is selected if available.  This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options.  If you continue to have problems, please don’t hesitate to contact me and we shall see if we can find a solution.

Printing Reference Photos and patterns on my printer….

All printable materials are available via adobe acrobat reader….if you don’t have it on your computer the software is available for free.    I size all reference photos to 8 1/2 x 11 (standard paper size).  Patterns are broken down into 8 1/2 x 11 as well.  So depending upon the size of the painting, one pattern may have more then one printable download.  Print them each and then assemble them together to form your ‘actual’ size pattern for your painting.  Make sure when you print, your printer is set to print ‘actual size’ or 100%.  Just remember, the better your printer….the better the image.  

How do I access the FREE Courses

In order to access the Free courses, you do have to “purchase” them through the system.  You will not be asked for any financial information since the purchase price is Free.